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Digital Key

Customer Data

We value customer data security. Infovation AI employs stringent data encryption and security measures to protect the privacy and integrity of customer information.

01

Comprehensive Data Security

We implement multi-layered security measures, including firewalls, data encryption, and regular audits, to protect your data during transmission and storage. Our system uses bank-grade SSL encryption and real-time backups to prevent data loss.

 

AWS security experts safeguard our servers with strong DDoS and intrusion protection. Additionally, our contracts include strict non-disclosure clauses to prevent unauthorized access to customer data. We ensure your privacy through both technological and legal protections for a secure service.

03

Database Management Tips

A regularly updated database is vital for an enterprise AI chatbot. Ensure accuracy by updating it weekly or monthly, monitoring performance, gathering feedback, and maintaining strong security. Infovation AI offers support and training for effective database management, helping to enhance chatbot efficiency and service quality.

02

Incident Handling Mechanism

To address emergencies such as fires, floods, and earthquakes, Infovation AI has established a comprehensive disaster recovery mechanism, including:

Regular Data Backups: Conduct regular data backups to prevent data loss.
System Redundancy: Implement system redundancy to ensure high availability.
Rapid Recovery Plans: Develop quick recovery plans to swiftly restore systems in case of failure or data loss.

Additionally, we conduct disaster recovery drills to ensure efficient and prompt system restoration during emergencies.

04

Data Integration Process

1) Prepare the Database: Organize and submit product information, policies, and other data in the required format Excel.
2) Upload Database: Infovation AI integrates your database with our AI model.
3) Activate Service: Open the social media platform and run the Infovation AI app to enable the AI customer service feature.

This simple process ensures smooth integration and optimal customer service experience.

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